Annmarie Hogan
21 Wester Links
Fortrose
Iv10 8rz	
annmarie.hogan@hotmail.co.uk

Personal Profile
I am an honest, hardworking and reliable person. Over the last two years I have gained a great deal of customer service experience. This has enabled me to deal with customers in a confident manner and establish their needs with ease. I am a highly motivated individual who can work well in both a team and alone. I am a quick learner and have the determination and motivation to complete tasks to a high standard.
Employment History
Dec 2013- Present		Eilean Dubh Fortrose			Waitress
My Duties include; making sure customer’s needs are catered for, clearing tables and serving customers at the till. This is a fast paced job that has helped me to develop my time management skills and efficiency. I have also enjoyed the challenge of transitioning from the kitchen to front of house.
Sep 2013- Nov 2013		Barnardo’s Charity Shop		Sales Assistant
I carried out a 3 month work placement at Barnardo’s Shop. My duties included; serving customers on the till, making the shop look tidy and helping to sort out clothing deliveries. This was my second time working at the shop and it really fuelled my desire to work within a customer service role.
Aug 2012- Aug 2013		Eilean Dubh Fortrose			Kitchen Porter
My duties included; washing dishes and food preparation tasks.
April 2012- July 2013		Barnardo’s Charity Shop		Shop Assistant
I volunteered in the Barnardo’s Charity Shop for over a year. My duties included; serving customers on the till, making the shop look tidy and helping to sort out clothing deliveries, My time in the shop helped me to understand the importance of great customer service.
Education and Training
Aug 2013- Nov 2013
I was on the Steps to Work Programme (SCQF level 3) with Barnardo’s Works, Inverness. This was a full time programme which prepared me for employment. It also gave me the opportunity to volunteer at the Barnardo’s Works office in Inverness. Barnardo’s Works supports young people aged 16-24 into employment and further education. During this time I was helping the project workers print folios, create mail mergers for contacting prospective employers, filing and any other tasks they need help with. Being part of an office environment has made me realise how much I would like to develop my admin skills further.

SVQ 2 Food and Beverage Service SCQF level 5-  completed 12/2014
SVQ 3 Hospitality Supervision and leadership SCQF level 7 completed 05/2016

Aug 2007- June 2013			Fortrose Academy
Higher History 		B
Higher Administration	B
Int2 English 		C
Int2 Hospitality 	A
Int2 History		B
Int2 Administration	B

Hobbies and Interests 
In my spare time, I enjoy socialising with my friends, going cycling, listening to music and watching movies.