Description
PERSONAL SUMMARY
I am a former temporary manager in hospitality and conferencing. I have been working towards getting my managers certificate and am very enthused and eager to learn new things constantly. I have gained excellent sales skills and am looking for a long-term full-time job, where I can have a more steady work schedule, and put my current skills to use in an area of which I am greatly interested in.
AREAS OF EXPERTISE
Management abilities
Product Knowledge
Selling Techniques
Online Reservations
Marketing
Customer Service
PERSONAL SKILLS
Well Travelled
Great time management
Self-assured
Excellent social manner
PERSONAL DETAILS
DOB: 22/08/1996
Driving License: Full
Nationality: New Zealander
KEY SKILLS
· Communication
I am a very confident, well-mannered person, which helps me communicate with anyone. I am clear speaking and make sure that I respond responsibly to fit the situation.
· Teamwork
I have worked in situations where teamwork is crucial, which has always worked stress free and had positive outcomes towards what we were aiming towards.
· Customer service
I have had a lot of customer service experience in my previous jobs and never had a personal complaint from customers. I have always ensured they left happy with the service they received no matter what the circumstances were, and pleased with the items they invested in.
EDUCATION
Harmonies Training January 2016
RYS Liquor Training November 2015, August 2016
AUT Law and Criminology Introductory Course December 2015
NZQA Level 1, 2, 3 December 2014
– Overall Merit endorsement. Also individually endorsed in Health, Science, Photography and design in Merit. Gained international certificate in Mathematics
Experience
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Salty Dog Inn
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October 2015 – Current
Temporary Manager, Bartender, Waitress and Conference Planner
Duties
• Managing bar some weekday nights; including opening and closing of pokies machines, bar and restaurant tills, completing zed till reports, signing out all staff members when necessary, calling last drinks and ensuring patrons leave safely, locking and securing bar and money. (Experience in Menu Mate)
• Provide accommodation details to those who are staying in the suites, book and check in. Often working with travel agencies and tourism companies. (Experience in LittleHotelier)
• Provide information and help to organise conferences, weddings and other events. Including offerings of packages, accommodation, team building events in the area, transportation and meal options.
• Helping customers select food and beverages; offering cocktails and aperitifs; suggesting courses; explaining the chef’s specialties; identifying appropriate wines; answering food preparation questions.
• Meeting financial objectives by developing financing; implementing strategies to increase average meal and drink checks.
• Ability to deal with situations of those who are intoxicated, aggressive or difficult to please -
Forever New
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April 2015 - February 2016
Sales Representative and Internal Account Manager
Duties
• Promoting and selling clothing items to customers
• Dressing room stylist
• Store design stylist• Documenting sale by creating and updating customer profile records.
• Processed payments by totalling purchases; processing checks, cash, and store or other credit cards.
• Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. -
Coffee Club
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November 2013 - April 2015
Waitress, Barista and Key holder
Duties
• Preparation, selling and delivering of coffee, café snacks and meals
• Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Kept equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Key holder, opening and closing of the café