Description

Oytun Cevik
207 Stafford Street

Hokitika 7810

New Zealand

Home Phone: 0064 3 755 6464

Mobile Phone: 0064 272 555 900

Email: cevikoytun@yahoo.com

PERSONAL
Date of Birth:     11th May 1977

Citizenship:        New Zealand

OBJECTIVE
General Manager

EMPLOYMENT

HISTORY
Beachfront Hotel Hokitika, Mainstay Hotels

 

General Manager May 2015 – Present

 

 

Hotel Grande Auckland Airport, Naumi Hospitality

 

Rooms Division Manager March 2015 – May 2015

 

Part of the Pre-opening team for Hotel Grande by Naumi Hospitality.

 

Hotel Grand Chancellor Auckland Airport (4*)

 

Executive Assistant Manager  August 2013 – March 2015

 

Rooms Division Manager       May 2012 – August 2013

 

·         Full Responsibility of the Rooms Division and Food & Beverage.

·         In charge of the hotel in the absence of General Manager

·         Prepare budgets for departments and contribute in budget process with General Manager where required.

Ensure the Hotel operation is compliant with all government legislation in regards to the workplace and all licenses (Food & Liquor, General Manager Certificates, Building Registration and Warrant of Fitness Certificate, On and Off Licenses) are valid and renewed in time, including and not limited to responsible alcohol service, food safety, and occupational health and safety.
·         Assist HR with recruitment, training, disciplinary where required and manage all staff performance reviews

Provide leadership and direct with clear communication to employees to achieve common goals
·         Oversee and assist conference department

·         To ensure rooms and hotel in general are at the highest standards.

·         Conduct weekly walk around with Maintenance Manager to identify areas of concerns and advise remedial work requirements.

·         Prepare and present Capex items where required.

 

·         Operational flexibility in all key areas of the hotel, when occupancy and staffing levels require additional hands-on operational experience

·         Complete and strategically review daily, weekly and monthly reports to evaluate any areas of concern or development that should be targeted, address all items which require a high sense of urgency and for those less urgent, create strategic date sensitive action plans

Deal effectively with difficult situations in the best interests of the Hotel owners, employees and guests. Handle difficult situations utilizing conflict resolution and calm authority.
·         Monitor and respond to all guest feedbacks

Proactively create projects and manage any delegated by the General Manager from time to time, which will ensure the standard, guests experience and competitiveness of the property is continually improved
Ensure all stock takes (food beverage, operating equipment) are completed in a timely manner as directed and are accurate in respect to count and cost extension
Assist chef with the renewal of the outlet menus (Restaurant, Bar, Room Service) every six months and uploading them correctly in the Hotel POS system for the roll out day.
Review and renewal of beverage menu ensuring that correct cost calculation percentage is adhered to as per budget parameters
Continually improve Food and Beverage product and services according to the demands of our specific markets in liaison with Chef and outlet supervisors
Review all staffing schedules against operating requirements and revenue forecasts to ensure staff are being utilized effectively, productively and within budget parameters.
Ensure a sound knowledge of and be aware of IT system recovery procedures where relevant.
Ensure Hotel’s credit policy is adhered to
Ensure all Night audit procedures are completed and end of day closing, transaction reconciliation and revenues are accounted for and accuracy of flash report
Attend weekly revenue meetings along with General Manager, Director of Sales and Revenue Manager to discuss strategies to maximize revenue within the market. Suggest appropriate adjustments where required.
Participate Head of Department and other departmental meetings where possible to discuss the areas of attention/improvements.
Successful Project Management of 106 bathroom refurbishment. (Planning, distribution of the responsibilities to both Maintenance department and tradesmen such as electrician, plumbers, tillers) without any disruption to the profitability of the business
Project Management of the guest and business WIFI internet upgrade. (Managing and controlling the full project)
 

 

 

 

 

 

 

Pullman Auckland, New Zealand (5*) March 2011 – May 2012

 

Front Office Assistant Manager

In charge of smooth running of Front Office and Concierge on a daily basis
Ensure all guest feedbacks are handled on a timely manner
Prepare room allocation for next day arrival
Complete VIP reports for room service
Meeting and greeting VIP guests to the hotel on a daily basis
Attend HSK briefings to discuss the day in general and VIP arrivals
Roster Management
Conducting performance reviews
All Seasons Christchurch, New Zealand (3*) Nov 2009 – Mar 2011

 

Front Office Manager

In charge of the hotel in the absence of General Manager.
Managing, developing and leading the Front Office Team
Ensure that guest satisfaction is exceeded
Responsible for staff trainings, development programs, KPIs, recruitment.
Promote Accor Loyalty programs – A Club, Advantage Plus
Monitor staff performance and complete all performance appraisals
Effective rostering
Monitor Accor Guest Book closely to address guest feedbacks and share those with staff and Head of Departments
In-Charge of completing the End of Month HR reporting
Take active role in Yield Management to maximize revenue
Complete all End of Month tasks and distribute reports to head office and Finance accurately and on time.
Complete hotel monthly order.
Monitor and manage OSH within the hotel and report areas of concerns to GM.
Accounts Receivable

·         Full responsibility of account receivable.

·         Ensure that guest accounts are invoiced accurately with correct charge back documents and send out to the suppliers on time

·         Ensure payments are received on time.

·         Allocate payments into the correct accounts accordingly.

·         Perform a ledger debtor analysis report for End of Month

 

Millennium Hotel Queenstown, New Zealand (4.5*)

Mar 2006 – Nov 2009

 

Receptionist, Duty Manager, Acting Front Office Manger

Manage and lead the front office team
Provide training sessions for staff to exceed customer expectation
Responsible for effective rostering
Complete all End of Month tasks effectively
Assist finance department with enquiries for accounts receivable.
Responsible for interviewing, recruitment and staff performance appraisals
Promote Club A La Carte membership program
Assist reservations where required.
 

 

Heritage Queenstown, New Zealand (4.5*) Nov 2002 –  Mar 2006

 

Housekeeping Supervisor & Self Checker

Complete room allocation for the staff
Inspecting rooms and ensure they are cleaned at the highest standards
Overseeing public areas and linen
Manage productivity
Log any lost property and manage it accordingly
Provide staff with trainings
Performance management of staff
Close communication with other departments, front office and Engineering
Reporting damages and faults
Take extensive part with Qualmark Assessment
 

Chateau Elan Winery & Resort Atlanta, Georgia, USA (5*)

May 2000 – Jan 2002

 

Housekeeping Supervisor

Checking rooms and ensure they are cleaned at the highest standards
Overseeing public areas and linen
Manage productivity
Log any lost property
Provide staff with trainings
Performance management of staff
Close communication with other departments, front office and Engineering
Reporting damages and faults
Supervise turn down service
Front Office Receptionist

Complete check in and checkout guests
Answer all in- coming calls
Complete guest credit check
Assist guest with enquiries
Help reservation where needed
Front Office Bellman

Assist guest with bags
Provide  guest with assistance for sightseeing
Help reception where required
Provide valet service
Deliver guest messages
Front PABX Operator

Answer all incoming calls internally and externally
Direct guest calls to the correct departments
Complete all wake up calls and monitor them to ensure they run correctly
Assist reception where required
Food & Beverage Banquet Server

Setting up ballroom for functions
Ensure all white wares and silver wares are placed correctly
Attend banquet pre-function briefings
Serve guests and assist them with their requests.
Ankara HILTON, Turkey (5*) Jun 1999 –Sep 1999

(First Internship)

 

Housekeeping Supervisor

Checking rooms and ensure they are cleaned at the highest standards
Overseeing public areas
Manage productivity
Log any lost property and manage it accordingly
Provide staff with trainings
Close communication with other departments, front office and Engineering
Reporting damages and faults
Coordinate Linen on a daily basis

EDUCATION
1997 – 2000  Educational Institute Of American Hotel & Motel Association

 

Educational Institute Of American Hotel & Motel Association Diploma With Honors

 

Achievements during Hotel Management Education

·         Front Office Procedures

·         Marketing of Hospitality

·         Food & Beverage Management

·         Housekeeping Management

·         Hospitality Supervision

·         Basic Financial Accounting For Hospitality Industry

·         An Introduction to Hospitality Today

·         Convention Management & Services

·         Human Resources Management

·         Food & Beverage Cost Controls

·         Hotel & Motel Security Management

·         International Hotel Development & Management

 

 

1996 – 1997 Turkish & American Association     Ankara, Turkey

·         English Language Course

 

1990 – 1993 Imrahor Mechanic High School        Ankara, Turkey

·         Diploma of Mechanic and Engineering School of Education

 

 

 
SKILLS
Computer Skills

Opera
Fidelio
Room Master Rooms Management System
Epitomi Rooms Management System
Spring Rooms Management System
THS Rooms Management System
HMS Rooms Management System
MS Word, Excel, Outlook
TRAININGS ACCOMPLISHMENTS
·         Positive Associate Relations

Interviewing Skills
Professional Business Attire
Problem Solving
Time Management
Progressive Discipline
Peer Review Panelist
Hospitality Standards Institute On-The-Job Training
License Controller Qualification by Nelson Marlborough Institute of Technology
Fire Warden Training
GM Certificate
Operational Finance with Academy Accor
So You Think You Can Sell/ Sales Fundamentals
Revenue Campus
Manual Handling with Academy Accor
Arms Hold Up with Academy Accor

 

REFERENCES
Hazel Rigler

Director of Marketing and eCommerce

Grand Hotels International

hazel.rigler@ghi-hotels.com

027 2483797

 

Tim Dearsley

General Manager Novotel Suva Lami Bay Fiji

gm@novotelsuva.com.fj

679 336 2450

 

Henk Hoogvliet

Friend

(Personal Reference)

henkh@xtra.co.nz

027 725 6055

 

 
HOBBIES
Photography, Automotive, Soccer