Description
ZIPLINE COURSE MANAGER
OUTFITTERS KAUAI | PO’IPU, HAWAI’I | 2010 – 2017
Training, supervising and managing over 40 zipline guides in all aspects of zip course function, tour operation procedures, ACCT safety regulations and compliance while improving customer satisfaction, increasing efficiency and reducing redundancies
Created and developed intensive training program and responsible for training and briefing all incoming zipline guides on proper procedure, safety regulations, team building and running team meetings
Authored first physical guide and training manuals for Outfitters regarding standard operating procedures
Lead zipline technician responsible for developing and maintaining zipline courses including but not limited to: line replacement, deck and trail maintenance, safety procedures, establishing new safety strategies and improving tour efficiency and compliance
Leading guide & consultant for film scout locations, VIP clients and Corporate Destination Management Retreats
Lead guide for tours and lessons on the island of Kauai: zipline, kayak, bike, SUP, hiking and rappelling
Lead consultant, developer and instructor for introduction of SUP tour procedures
Educating and leading group discussions on Hawaiian wildlife, botany, geography, geology, history and culture
CEO & FOUNDER
AMAGI ADVENTURES | TAMARINDO, COSTA RICA | 2009 – 2012
Offered exclusive guided tours around Costa Rica: off-road adventures, private surf lessons, yoga & surf tours and custom luxury and adventure vacation packages
Lead surfing instructor & guide
Responsible for all aspects of operating company; guiding, accounting, sales, marketing, negotiations and customer satisfaction.
SURF INSTRUCTOR
RAGLAN SURF SCHOOL | RAGLAN, NEW ZEALAND | 2007 – 2008
Led surf instruction, water and ocean safety instruction, surfing techniques and improvement
HEAD GUIDE & SURF INSTRUCTOR
CALIMA SURF CAMP | LANZAROTE, CANARY ISLANDS | 2007
Bilingual daily surf and yoga instruction
Supervised water and ocean safety protocols
Led advanced surfing techniques and etiquette classes
Director of operations and head counselor summer camp Supervising, mediating and educating students 24/7 during lessons and accommodations
Coordinated weekly awards certificate and awards ceremony
RECEPTION MANAGER & LEAD SURF INSTRUCTOR
HOTEL NAHUA | TAMARINDO, COSTA RICA | 2006-2007
Led day-to-day operations, ensuring the quality, standards and meeting the expectations of the hotel guests on a daily basis Excelled at reservation bookings, guest services and sales Increased booking efficiencies by 30%
Daily surf and yoga instruction
On-site concierge services including local dining, adventure, transportation and entertainment booking requests
First point of contact and resolution for hotel guest issues or complaints
CEO & FOUNDER
BLACKHARDT SKATEBOARDS | ST. AUGUSTINE, FL | 2003-2006
Spearheaded the design and manufacture of original skateboard shapes
Specialized in custom deck shapes and hand made design Responsible for all aspects of company operation: design, manufacture, sales, marketing, accounting and distribution Spearheaded a viral campaign for one of the company’s new products
EDUCATION
BACHELOR OF ARTS, MAJOR IN SPANISH MINOR IN ANTHROPOLOGY
UNIVERSITY OF NORTH FLORIDA | 2005 – 2007
JACKSONVILLE, FLORIDA
CERTIFICATE OF INTENSIVE SPANISH
CENTRO DE LENGUAS E INTERCAMBIO CULTURAL | 2005
SEVILLA, SPAIN
ASSOCIATE OF ARTS
ST. JOHN’S RIVER COMMUNITY COLLEGE | 2003 – 2005
ST. AUGUSTINE, FLORIDA