Description
Objective
To take part in a competitive professional work atmosphere and be able to make the best use of all skills with further intentions of training for advancement and greater responsibilities.
WORK Experience
March 26, 2012 – December 31, 2016
Marsman Drysdale Travel Inc. (HRG Philippines)
Senior Foreign Tours Officer
§ Plans and organized leisure travel, incentive trips, conventions/ conferences, and special interest tours to any destination worldwide.
§ Responsible for the timely and efficient delivery of services ranging from airline reservation, hotel and car bookings, visa processing and other related travel requirements of the client
§ Resolve customers’ queries and concerns by providing real-time response, live or through phone and email
§ Handle bookings through computerized systems and ensure adherence to workflow procedures and corporate client travel policies at all times
§ Perform other tasks assigned by managers.
August 08, 2011 – March 16, 2012
Aviation Concepts Logistics (Client: Nationwide Hospitality Australia)
Hotel Reservations Supervisor (October 07, 2011 – March 16, 2012)
§ Responsible for the day-to-day operations of the Nationwide Hospitality Manila Team
§ Prepares necessary reports
§ Leads the team and provide both administrative, technical support and proper decision-making when required.
Hotel Reservations Officer (August 08, 2011 – October 06, 2011)
§ Coordinates with Hotels to procure hotel rooms; conducts call outs to fulfill room quota
§ Monitors email for client requests
§ Liaises with airline clients to get requirements
§ Creates vouchers and distributes to hotel, transport company, and airlines client
§ Creates reports for management and clients for consumed hotel rooms
§ Audits hotel and transport company invoices
July 1, 2007 – June 15, 2011
L & L International Groups, Guangzhou Branch Office (Lotus Travel Inc.)
Travel Advisor
§ Provide journey information to U.S. adopted families for their adoption trip, homeland heritage tours and leisure tours to China, Philippines, Vietnam and Taiwan
§ Make flight reservations using computerized reservation and ticketing system (Worldspan)
§ Work on night shift (12:00am/9:00 am) to get direct contact with U.S. clients and communicate with them through phone calls, e-mails, and faxes;
– Respond to customer inquiries, quote fares and assist clients in planning travel times and routes
– Promote and sell tour packages and other travel services like travel insurance, foreign currency exchange, and China rental phone
– Present travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.
§ Coordinate with local operators and convey the correct information to ensure the service quality and minimize the management cost
§ Perform other tasks assigned by managers.
November 20, 2006 – May 20, 2007
Rajah Travel Corporation
Jr. Travel Consultant (Corporate Tours Department)
n Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
n Plan and organize vacation travel for individuals or groups
n Make transportation and accommodation reservations using computerized reservation and ticketing system (Amadeus)
n Promote particular destinations, tour packages, and other travel services
n Answer customer inquiries, quote fares and assist clients in planning travel times and routes
n Perform other tasks assigned by managers or supervisors.
February 24, 2005 – June 30, 2006
HAS Travel Inc.
Reservations Officer
n Accepts reservations and bookings, does follow-ups and various telemarketing tasks
n Organize and send Reservations Order to hotels/resorts
n Answer emails and travel packages inquiries
n Provide general administrative and clerical assistance to the President
n Perform other functions that may be assigned from time to time
December 1, 2003 – February 25, 2005
City Garden Hotel, Makati City
Business Center Officer (Front Office Department)
§ Provide travel information to clients regarding destinations, transportation, and travel costs, and recommend suitable products
§ Make transportation and accommodation reservations
§ Perform secretarial work like typing documents, filing and faxing confidential messages.
§ Offer information regarding features of rooms, services of hotel and points of interest, assist guests with special needs, attend to group arrivals and departures
§ Answer inquiries regarding hotel services and registration by letter, telephone and in person, provide information about services available in the community and respond to guests’ complaints
§ Compiles reports and records.
Front Desk Clerk-Cashier
§ Register arriving guests and assign rooms.
§ Present statements of charges to departing guests and receive payment.
§ Receive payment by cash, cheque, credit card or automatic debit
n Calculate total payments received at the end of work shift and reconcile with total sales
n Perform other tasks assigned by managers or supervisors.
July 23, 2001 – August 15, 2003
ADD Professional Consultants, Inc, Makati City
Consultant / Accounts Assistant (Sales & Marketing Department)
n Evaluates and assesses potential clients using the screening standards implemented by the country of destination
n Addresses all questions of clients pertaining to immigration services.
n Regularly updates and informs clients of all additional information concerning their existing applications and updates them on the immigration laws of the country of destination
n Consults with clients after sale to resolve problems and provide on-going support.
n Collects and safe keeps the seminar fees and all other receivables of the company, and forwards the same to the Finance Department
n Responsible for the integration and submission of reports to be submitted to the immediate superior, including the Collection, Sales, Attendees, Respondents and Signed Clients’ reports.
n Assists in the collection, safekeeping, and forwarding of all clients’ documents for processing
n Prepares promotional materials for the sales department.
n Attends the weekly or other special meetings scheduled by the immediate superior.
n Performs other tasks assigned from time to time by the immediate superior
March 25, 2000 – July 15, 2001
Executive Power Center, Inc, Makati City
Receptionist / Secretary (Facilities & Operations Department)
n Responsible for all incoming and outgoing communication (telephone calls, fax messages and taking messages for all clients)
n Provide general information to clients and the public concerning services in response to telephone and in-person inquiries.
n Assists the clients in all their needs by scheduling and confirming their appointments and meetings; arranging travel schedules and reservations; performing secretarial work like typing documents, filing and faxing confidential messages.
n Assists all clients’ guests by directing them to the appropriate contacts or services and provide them the basic information.
n Compiles reports and records.
n Perform other tasks assigned by managers or supervisors.
Education
March 2000 College of the Holy Spirit Mendiola, Manila Philippines
Bachelor of Fine Arts major in Advertising Design.
SKILLS
Knowledgeable in computer application and has a good background on Microsoft Word, PowerPoint and Excel. Knowledgeable in travel systems like Amadeus, Worldspan, and Galileo
Speaks fluent in English and Filipino. Diligent. Competent. Self-motivated.