Education

CFA Stephenson Paris 18eme

September 2003 - July 2005 HND in Tourism - Tourism Sales & Production

Work ad study at the same time – 2 weeks at the learning centre and 2 weeks at work during 2 years

Experience

Rustic Borneo Travel

January 2016 - August 2017 Area manager & Inbound Sales

• Responsible for providing attentive, friendly and professional service to all travelers from the initial sale and booking through to the end of the client’s trip, creating tailor-made itineraries.
• Manage client bookings with suppliers including any special requests and invoicing both clients and suppliers. Organizing tour guides, logistics such as booking flights through the Amadeus platform and transfers.
• Creating tailored packages by liaising with local partners in Indonesia (Hotels / Tours).
• Creating and organizing tailor-made packages in Sabah, Sarawak, Kalimantan, Peninsular Malaysia and Indonesia.
• Answering incoming requests for English & French Markets daily.
• Translating and updating the French website.

All Borneo Connection Tours

February 2015 - December 2015 Travel Consultant

• Responsible for providing attentive, cheerful and professional service to all travelers.
• Organizing tailor-made travels in Sabah, Sarawak, Kalimantan and Peninsular Malaysia.
• Managing bookings with suppliers and working with an internet platform from France (Evaneos.com).

Sayfol international Nursery

November 2012 - February 2015 Governess Assistant

• Creating and administering interactive classes for children between 3 months to 3 years old. From sensory classes, to gross and fine motor skills to creative learning activities.
• Helping nannies with their daily tasks and ensuring that all nursery procedures are being followed.
• Helping the Managing Governess in her daily tasks and creating the school’s SOP.
• Managing the nursery during the Managing Governess’ absence.
• Organizing visits for potential students’ parents, answering requests by phone and email, managing students’ fees, daily communication with parents and checking maintenance of the nursery.

Kuoni

February 2007 - August 2010 Travel Consultant B2C - Webcall center

• Handling incoming calls and emails, according to KPIs.
• Sell packaged-holidays and tours, managing bookings and billings using in-house software.

Freelance

January 2015 - Present French Tutor

Providing private French tuition classes for both adults and children.